Refund policy

Can I Return My Order?

Because our garments are made in limited editions, we don’t offer refunds for change of mind,  this includes if you decide you don’t want an item or if it doesn’t fit.

Returns are only accepted for faulty or incorrect items. If that’s the case, please email us with photos and details about the issue so we can assist you with an exchange.

Please check the size guide on each product page to help you choose the best fit before ordering.

Exchange

If your item doesn’t fit, we do offer size exchanges** or store credit.

Exchange Conditions:

• You must request an exchange within THREE days of receiving your order.
• All returns must be in original, resalable condition with tags and packaging intact (if applicable).
• Items must be unworn and unwashed.
• Free gifts or promotional items cannot be returned.

Customers are responsible for return postage. We will cover shipping costs for sending your new item back to you.

Please email your return request to info@heymoneca.ca and we’ll guide you through the next steps.