Shipping policy

SHIPPING & PICK UP

We offer free shipping on all orders over $200 CAD at checkout.

To support sustainability and reduce extra charges, we also provide free local pick-up at Metropolis Metrotown, Burnaby every Wednesday from 6 to 7 PM. Just select “Pick-Up” at checkout, and we’ll send you a separate email with all the details.

Please note that import duties, taxes, and other charges are not included in the item price or shipping fees. These costs are the buyer’s responsibility. Be sure to check with your country’s customs office to understand any additional fees.

If you refuse to pay these charges and your package is returned to us, shipping fees will not be refunded.

ORDER CONFIRMATION

Once your order is complete, you’ll automatically receive a confirmation email at the address you provided during checkout.

Please make sure to enter your correct email so you don’t miss any updates about your order. If you don’t see the confirmation in your inbox, check your junk or spam folder, sometimes it lands there! If you still can’t find it, just send us an email and we’ll happily confirm your order manually.

When will my order be sent?
All orders take 2 business days to process, unless otherwise noted in the product description (for example, preorder sales).

Orders placed after 12PM count for the next business day.

An email will be sent once your item has been shipped. This email includes the estimated delivery date.

Can I make changes to my order?
Once an order is placed, we’re unable to offer cancellations or changes.

To avoid any issues, please double-check your selected styles, sizes, and delivery address before completing your purchase.

Delayed or Lost In Transit

We do our best to provide accurate delivery timeframes, but sometimes delays happen due to circumstances beyond our control. If your order is delayed, we’ll work to get it to you as soon as possible. However, we can’t be held responsible for any losses caused by these delays.

Hey Moneca is not liable for orders lost in transit. We recommend you contact the courier directly as soon as you notice an issue.

Of course, you can also reach out to us at info@heymoneca.ca, and we’ll be happy to submit an enquiry on our end. Please note, it’s the customer’s responsibility to follow up with the courier for updates and resolution.